Terms of service

Last updated: 2025/10/16

OVERVIEW

This website is operated by Luis Daniel Medina Querecuto trading as Things Designs. Throughout the site, the terms "we," "us," and "our" refer to Things Designs.

Things Designs offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing products from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions of Service ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

1. COMPANY INFORMATION

Throughout these Terms, "Things Designs," "we," "us," and "our" refer to the business operated by Luis Daniel Medina Querecuto under the trade name Things Designs.

2. ELIGIBILITY AND ACCOUNT

By agreeing to these Terms, you represent that:

(a) You are at least 18 years of age and have the legal capacity to enter into binding contracts under Italian law;
(b) All registration information you submit is truthful, accurate, current, and complete;
(c) You will maintain the accuracy of such information and promptly update such information as necessary.

If you access our Services on behalf of a minor under your responsibility, you represent that you have the authority to bind that minor to these Terms, and you agree to supervise their use of the Services.

You are responsible for maintaining the confidentiality of your account credentials. You agree to immediately notify us of any unauthorized use of your account. You will not be held responsible for losses due to unauthorized use of your account unless you have acted fraudulently or with gross negligence in protecting your credentials. You may not transfer, sell, or assign your account to any other person without our prior written consent.

3. CONSUMER RIGHTS UNDER EU AND ITALIAN LAW

3.1 Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU) and the Italian Consumer Code (Codice del Consumo, Articles 52-59).

The detailed terms, conditions, and procedures for exercising your right of withdrawal are set out in our Refund and Returns Policy, which forms an integral part of these Terms. Please review our Refund and Returns Policy for complete information on:

• How to exercise your right of withdrawal
• The model withdrawal form
• Refund timelines and procedures
• Return shipping arrangements
• Conditions for returned goods

You can access our Refund and Returns Policy.

3.2 Legal Guarantee of Conformity (2-Year Guarantee)

In accordance with EU law (Directive 2019/771 on the sale of goods) and Italian Consumer Code (Articles 128-135), all products sold to consumers come with a legal guarantee of conformity for a minimum period of 2 years from the date of delivery.

Under this legal guarantee:

(a) Products must conform to the contract description, be fit for the purposes for which goods of the same type are normally used, and possess the quality and performance normal in goods of the same type;

(b) If a product is defective or does not conform to the contract, you are entitled to:

• Free repair or replacement of the product (at our choice, unless your preferred remedy is impossible or disproportionate);
• If repair or replacement is impossible or disproportionate, or if we fail to repair or replace within a reasonable time, you may request a price reduction or rescission of the contract and a full refund;

(c) For defects that appear within the first 12 months from delivery, it is presumed that the defect existed at the time of delivery, unless we prove otherwise;

(d) This legal guarantee is provided in addition to any commercial warranty we may offer;

(e) This legal guarantee does not cover defects arising from misuse, neglect, failure to follow product safety instructions, normal wear and tear, or unauthorized modifications.

To exercise your rights under the legal guarantee of conformity, please contact us at the details provided in Section 1.

3.3 Manufacturer's Commercial Warranty

Some products may come with an additional manufacturer's commercial warranty. Any such commercial warranty is in addition to, and does not affect, your statutory rights under the legal guarantee of conformity described above. Details of any commercial warranty will be provided with the product documentation.

4. PRODUCT INFORMATION AND SAFETY

4.1 Product Descriptions

We make every effort to provide accurate descriptions, images, and representations of our products. However, please note that:

(a) Colors and appearance may vary depending on your device's screen settings and configuration;

(b) All product descriptions, specifications, and dimensions are approximate;

(c) We reserve the right to modify product descriptions, discontinue products, or limit quantities available at any time without prior notice.

4.2 Product Safety

All products sold by Things Designs have undergone Risk Assessment and comply with applicable EU product safety regulations, including the General Product Safety Directive (2001/95/EC) and relevant Italian product safety standards.

Each product includes safety information and instructions for proper use. You acknowledge and agree that:

(a) You must read and follow all safety instructions, warnings, and usage guidelines provided with each product;

(b) Our products are NOT INTENDED FOR USE BY CHILDREN and are NOT TOYS;

(c) Products must not be given to children or used in their presence unless expressly stated otherwise in the product documentation;

(d) Age restrictions, if any, are clearly indicated in product listings and accompanying documentation;

(e) Failure to follow safety instructions constitutes misuse of the product.

4.3 Limitation of Liability for Product Misuse

Subject to our legal obligations under Section 15, we are not liable for any damages or injuries arising from:

(a) Misuse or improper use of products;

(b) Failure to read or follow safety instructions and warnings;

(c) Use of products by children when products are clearly marked as not suitable for children;

(d) Modifications or alterations to products not authorized by us;

(e) Normal wear and tear or cosmetic damage that does not affect product functionality.

You agree to use all products in accordance with the provided safety instructions and intended purpose.

5. ORDERS AND CONTRACT FORMATION

5.1 Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms. Your order constitutes an offer that we may accept or decline at our discretion.

5.2 Order Acceptance

The contract between you and Things Designs is formed only when:

(a) We have received your complete order with all required information;

(b) We have verified and received payment authorization; and

(c) We send you an order confirmation email confirming acceptance of your order.

We reserve the right to refuse or cancel any order for any lawful reason, including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Orders that appear to be placed by dealers or resellers when we sell to end consumers only

If your order is cancelled after payment has been taken, we will refund the full amount within 14 days.

5.3 Order Cancellation by You

Once we have confirmed your order, we may be unable to accommodate cancellation requests as we begin processing orders immediately. However, you retain your right of withdrawal as described in Section 3.1 and our Refund Policy.

6. PRICING, PAYMENT, AND TAXES

6.1 Prices

All prices displayed on our website are:

(a) In Euro (EUR) unless otherwise stated;

(b) INCLUSIVE of Italian VAT (IVA) at the applicable rate;

(c) Subject to change without prior notice (price changes do not affect orders already confirmed by us);

(d) Valid at the time you place your order, as confirmed in your order confirmation email.

The total price you pay includes the product price and any applicable shipping, handling, or delivery charges, which will be clearly displayed before you complete your purchase.

6.2 Payment

You agree to provide current, complete, and accurate payment information. You represent and warrant that:

(a) You are authorized to use the payment method provided;

(b) Charges incurred by you will be honored by your payment provider;

(c) You will pay all charges at the prices in effect when incurred, including all applicable taxes and fees.

We accept any of the payment methods made available to the user at the time of purchase or checkout. This may include Visa and MasterCard credit/debit cards, and digital payment services such as PayPal.

Payment must be received and processed before your order is accepted and dispatched.

6.3 Pricing Errors

If we discover an error in the price of products you have ordered, we will inform you as soon as possible. You will then have the option to:

(a) Reconfirm your order at the correct price; or

(b) Cancel your order and receive a full refund if you have already paid.

7. SHIPPING AND DELIVERY

7.1 Delivery Within the European Union

For orders shipped to addresses within the European Union:

(a) We guarantee delivery within 20 calendar days from the date of order confirmation;

(b) Shipping costs will be clearly displayed at checkout before you complete your purchase;

(c) You will receive tracking information via email once your order has been dispatched;

(d) Risk of loss and damage passes to you upon your receipt of the products (not when handed to the carrier).

7.2 Delivery Outside the European Union

For orders shipped outside the EU:

(a) Delivery times may vary and will be communicated at the time of purchase;

(b) You may be subject to import duties, customs fees, and taxes imposed by your country;

(c) You are responsible for all customs duties, import taxes, and related fees;

(d) Such charges are not included in our prices or shipping fees.

7.3 Delivery Delays

We will make every reasonable effort to deliver within the specified timeframe. However:

(a) Delivery times are estimates and may be affected by factors beyond our control (e.g., carrier delays, customs processing, force majeure events);

(b) If we cannot deliver within 20 days for EU orders (or the agreed timeframe for non-EU orders), we will contact you to arrange a new delivery date;

(c) If delivery is not made within the agreed timeframe and we do not agree on a new delivery date, or if delivery proves impossible, you have the right to cancel the order and receive a full refund within 14 days.

7.4 Non-Delivery and Failed Deliveries

If you are not available to receive the delivery:

(a) The carrier will leave a notice with instructions for redelivery or collection;

(b) If products are returned to us because you refused delivery without exercising your right of withdrawal, or because you failed to collect the package after receiving delivery notices, we may charge you for return shipping costs in accordance with our Refund and Returns Policy;

(c) We will not charge return shipping costs for delivery failures caused by the carrier or circumstances beyond your control;

(d) For unclaimed packages returned to us, please refer to our Refund and Returns Policy for information on reshipment procedures and associated costs.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership

All content on this website, including but not limited to text, graphics, logos, images, product designs, photographs, videos, software, and the compilation thereof (collectively, "Content"), is the property of Things Designs, its affiliates, or licensors and is protected by Italian, EU, and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes only, subject to these Terms. This license does not permit you to:

(a) Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;

(b) Use any Content for commercial purposes;

(c) Modify, create derivative works, reverse engineer, or decompile any part of the Services;

(d) Remove or alter any copyright, trademark, or other proprietary notices;

(e) Use any automated system (including robots, spiders, or scrapers) to access the Services.

8.3 Trademarks

"Things Designs" and our logos, product names, designs, and slogans are trademarks of Things Designs. You may not use these trademarks without our prior written permission. All other trademarks appearing on the Services are the property of their respective owners.

9. USER CONTENT AND FEEDBACK

9.1 Submission of Feedback

If you submit feedback, reviews, comments, suggestions, ideas, or other content to us (collectively, "Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display such Feedback for the purpose of operating, promoting, and improving our Services. You may request removal of your Feedback by contacting us, subject to our legitimate business need to maintain the integrity of our review system and comply with legal obligations.

9.2 Representations Regarding Feedback

You represent and warrant that:

(a) You own or have the necessary rights to submit the Feedback;

(b) Your Feedback does not violate any third-party rights (including intellectual property, privacy, or personality rights);

(c) Your Feedback does not contain unlawful, defamatory, obscene, or offensive material;

(d) Your Feedback does not contain viruses or other malicious code;

(e) You will not impersonate others or provide false information about the origin of Feedback.

9.3 Moderation

We reserve the right (but have no obligation) to monitor, edit, or remove Feedback that we determine, in our sole discretion, violates these Terms, is unlawful, or is otherwise objectionable.

We are not responsible for Feedback submitted by users and do not endorse any opinions expressed in user Feedback.

10. THIRD-PARTY SERVICES AND LINKS

10.1 Third-Party Tools

We may provide access to third-party tools and services (such as payment processors, analytics, or customer support tools) as part of the Services. We do not monitor, control, or endorse these third-party tools and provide access on an "as is" and "as available" basis.

Your use of third-party tools is entirely at your own risk. You should review and agree to the terms and conditions governing such tools.

10.2 Third-Party Links

The Services may contain links to third-party websites. We are not responsible for examining or evaluating the content, accuracy, or practices of third-party websites. We do not warrant and will not have any liability for third-party materials or websites.

If you access third-party websites through links on our site, you do so at your own risk. We encourage you to review the terms and privacy policies of any third-party websites you visit.

11. RELATIONSHIP WITH SHOPIFY

Things Designs is powered by Shopify Inc., which provides the e-commerce platform infrastructure. However, all sales and purchases are made directly with Things Designs.

By using our Services, you acknowledge and agree that:

(a) Shopify is a technology provider and is not a party to the sale contract between you and Things Designs;

(b) Shopify is not responsible for any aspect of the products, services, or transactions;

(c) Any claims, complaints, or concerns regarding products or services must be directed to Things Designs, not Shopify;

(d) You release Shopify and its affiliates from all liability arising from or related to your purchases from Things Designs.

12. PRIVACY AND DATA PROTECTION

12.1 Privacy Policy

The collection, use, and processing of your personal data are governed by our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

12.2 Data Processing

We process your personal data in accordance with:

• EU General Data Protection Regulation (GDPR) (Regulation 2016/679)
• Italian Privacy Code (Legislative Decree 196/2003, as amended)
• Other applicable EU and Italian data protection laws

12.3 Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

(a) Right of access to your personal data

(b) Right to rectification of inaccurate personal data

(c) Right to erasure ("right to be forgotten") in certain circumstances

(d) Right to restriction of processing in certain circumstances

(e) Right to data portability

(f) Right to object to processing based on legitimate interests

(g) Right to withdraw consent at any time (where processing is based on consent)

(h) Right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali)

To exercise these rights, please contact us at the details provided in Section 1.

12.4 Data Sharing

Because our Services are hosted on Shopify, Shopify collects and processes certain personal information about your use of the Services. We may also share your data with third-party service providers (such as payment processors and shipping carriers) as necessary to fulfill your orders and provide Services.

For more information on how we share your data and the safeguards we use for international data transfers, please review our Privacy Policy.

13. PROHIBITED USES

You agree not to use the Services:

(a) For any unlawful purpose or in violation of any applicable laws or regulations;

(b) To infringe upon or violate intellectual property rights of Things Designs or third parties;

(c) To harass, abuse, defame, or discriminate against any person;

(d) To transmit false, misleading, or fraudulent information;

(e) To upload or transmit viruses, malware, or other malicious code;

(f) To collect or harvest personal information of other users;

(g) To send spam, phishing attempts, or unsolicited advertising;

(h) To impersonate any person or entity or misrepresent your affiliation;

(i) To interfere with or disrupt the Services or servers/networks connected to the Services;

(j) To bypass or circumvent any security features or access restrictions;

(k) To use automated systems (bots, scrapers, crawlers) without our express written permission;

(l) To resell products for commercial purposes if you are purchasing as a consumer.

We reserve the right to suspend or terminate your access to the Services if you engage in any prohibited uses.

14. WARRANTIES AND DISCLAIMERS

14.1 Our Warranties

We warrant that:

(a) Products sold will conform to their descriptions and specifications;

(b) Products comply with applicable EU and Italian safety standards;

(c) We will provide the Services with reasonable care and skill.

14.2 Limitation of Warranties

To the extent permitted by applicable law:

(a) The Services and website are provided "as is" and "as available";

(b) We do not warrant that the Services will be uninterrupted, error-free, or completely secure;

(c) We do not warrant that information on the website is always accurate, complete, or current (although we make reasonable efforts to ensure accuracy);

(d) Technical issues, errors, or interruptions may occur from time to time.

14.3 Consumer Rights Not Affected

Nothing in this Section 14 affects your statutory rights as a consumer under EU and Italian law, including but not limited to:

• Your right of withdrawal (Section 3.1)
• The legal guarantee of conformity (Section 3.2)
• Rights against unfair commercial practices
• Protection from unfair contract terms

15. LIMITATION OF LIABILITY

15.1 Our Legal Obligations

We remain fully liable for all obligations that cannot be excluded or limited under Italian and EU law, including liability for:

(a) Our negligence or that of our employees or agents;

(b) Fraud or fraudulent misrepresentation;

(c) Defective products under applicable product liability and consumer protection laws;

(d) Any breach of the legal guarantee of conformity described in Section 3.2;

(e) Any other liability that Italian or EU law does not permit us to exclude or limit.

15.2 Liability Limitations (To the Extent Permitted by Law)

Subject to Section 15.1 and your statutory rights as a consumer, our liability for claims arising from your use of the Services or purchase of products is limited as follows:

(a) We are not liable for indirect or consequential losses, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Any other indirect economic losses

(b) We are not liable for losses or damages arising from:

• Misuse of products or failure to follow the safety instructions and warnings provided (as described in Section 4)
• Use of products by persons for whom they are not intended (including children when products are marked as not suitable for children)
• Delays caused by third-party carriers, force majeure, or events beyond our reasonable control
• Unauthorized access to your account due to your failure to maintain security of your credentials
• Third-party websites, services, or tools accessed through our Services
• Minor errors or inaccuracies in product descriptions that do not materially affect product quality, safety, or performance

(c) Our liability for direct losses is limited to losses that were reasonably foreseeable to both parties at the time of purchase.

15.3 Safe Use Obligation

You acknowledge that all products include safety instructions and warnings. Proper adherence to these instructions is essential for safe use. We cannot be held responsible for consequences arising from failure to follow provided safety guidelines or from uses for which the products are not intended.

15.4 Your Consumer Rights

Nothing in this Section 15 affects your statutory consumer rights under Section 3, including your right of withdrawal and the legal guarantee of conformity.

16. INDEMNIFICATION

To the extent permitted by law, if you are using the Services in a commercial or business capacity (not as a consumer), you agree to indemnify, defend, and hold harmless Things Designs, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

(a) Your breach of these Terms;

(b) Your violation of any law or third-party rights;

(c) Your misuse of the Services or products.

This indemnification clause does not apply if you are purchasing as a consumer for personal, household, or family purposes.

17. DISPUTE RESOLUTION

17.1 Amicable Resolution

If you have any complaints or disputes, we encourage you to contact us first at info@thingsdesigns.com so we can attempt to resolve the matter amicably.

17.2 Online Dispute Resolution (ODR)

In accordance with EU Regulation 524/2013, if you are a consumer in the European Union, you may access the European Commission's Online Dispute Resolution (ODR) platform at:

https://ec.europa.eu/consumers/odr

The ODR platform provides a means for out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts between consumers and traders established in the EU.

17.3 Alternative Dispute Resolution (ADR)

You may also contact an Alternative Dispute Resolution (ADR) body in Italy to assist in resolving disputes. Information about ADR entities can be found on the Italian Competition Authority website (AGCM) or by contacting consumer protection organizations.

17.4 Mediation

We are willing to participate in mediation proceedings before a competent mediation body in accordance with Italian Legislative Decree 28/2010 on civil and commercial mediation.

18. TERMINATION

18.1 Termination by You

You may terminate your use of the Services at any time by:

(a) Discontinuing use of our website;

(b) Closing your account (if applicable) by contacting us.

18.2 Termination by Us

We may suspend or terminate your access to the Services if you breach these Terms. We will provide reasonable notice except in cases of:

(a) Suspected fraud, illegal activity, or unauthorized transactions;

(b) Serious or repeated breach of these Terms;

(c) Requirement by law or regulatory authority;

(d) Immediate security threat to our Services or other users;

(e) Engagement in prohibited uses as described in Section 13 that pose immediate harm.

18.3 Effect of Termination

Upon termination:

(a) Your right to use the Services immediately ceases;

(b) You remain liable for all amounts owed up to the date of termination, subject to your consumer rights to refunds and cancellations under Section 3;

(c) Provisions that by their nature should survive termination will continue to apply (including Sections 3, 8, 12, 15, 16, 17, 18, and 19).

Termination does not affect any rights or obligations that arose before termination, including your consumer rights under Section 3.

19. GENERAL PROVISIONS

19.1 Governing Law

These Terms and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions.

For consumers: If you are a consumer habitually resident in another EU Member State, you also benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

19.2 Jurisdiction

For consumers: If you are a consumer resident in the European Union, any disputes arising from these Terms or the Services may be brought before:

(a) The competent courts of Italy (Torino); or

(b) The competent courts of the place where you are domiciled.

For businesses: If you are using the Services in a business capacity, the exclusive jurisdiction for any disputes shall be the courts of Torino, Italy.

19.3 Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will:

(a) Post the updated Terms on this page with a new "Last Updated" date;

(b) Notify you of material changes by email (if you have provided your email address) or through a prominent notice on our website;

(c) Provide you with at least 30 days' notice before material changes take effect.

By continuing to use the Services after changes take effect, you accept the updated Terms. If you do not agree to the changes, you should stop using the Services.

For material changes that would be detrimental to you, we will obtain your express consent where required by law.

19.4 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or regulatory authority, that provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.

The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent.

19.5 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Things Designs.

19.6 Entire Agreement

These Terms, together with our Privacy Policy and Refund and Returns Policy, constitute the entire agreement between you and Things Designs regarding the use of the Services and supersede all prior or contemporaneous communications, agreements, and proposals (whether oral, written, or electronic).

19.7 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision is void.

We may assign or transfer these Terms and our rights and obligations to any third party, including in connection with a merger, acquisition, reorganization, or sale of assets. We will notify you of any such assignment if it materially affects your rights or involves transfer of your personal data to a new data controller.

19.8 Language

These Terms are drafted in English. If these Terms are translated into Italian for Italian consumers, both versions will be considered equally authentic. In case of any conflict or ambiguity between language versions, the interpretation most favorable to the consumer shall apply, in accordance with Italian consumer protection law. For non-consumer transactions, the English version shall prevail.

19.9 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

19.10 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms (except payment obligations) where such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

20. CONTACT INFORMATION

If you have any questions, concerns, or complaints about these Terms or the Services, please contact us at:

For consumer protection matters in Italy, you may also contact:

• Garante per la Protezione dei Dati Personali (Data Protection Authority): www.garanteprivacy.it
• Autorità Garante della Concorrenza e del Mercato (Competition Authority): www.agcm.it